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We're not like the big corporations that sell standard packages and leave you to sort things out yourself. You'll work with a dedicated account manager who knows your business, and our support team is available 24/7 when you need help.
Our services include IT outsourcing, UK-based cloud hosting, telecommunications, software development, cybersecurity, and bespoke hardware and software solutions. We build intelligent chatbots, implement cybersecurity frameworks, and help businesses use AI and big data to improve their operations. Whether you need to streamline processes, enhance customer service, or gain a competitive edge, we have the technical expertise to deliver results.
Our UK data centres are eco-friendly with a carbon-neutral footprint, meeting strict security and sustainability standards. We believe that everyone should be doing their part in the fight against climate change by using renewable energy and green technologies, and we hold our supply chain to the same high standards.
What sets us apart is our technical support. Most providers only support specific neiches like Microsoft or Google, but we support the complete stack: operating systems and applications across Proxmox, Synology, HPE, Draytek, Asterisk, FreePBX, PBXAct, Teltonica, Microsoft, and Linux environments. Our service level agreements range from standard business hours to premium 24/7 coverage with guaranteed 30 minute response times. Our first, second, and third-line support teams handle everything from basic troubleshooting to complex configuration and proactive monitoring. For cloud-hosted solutions, we don't leave you on your own like the major providers, we co-manage, support or fully manage as you request ensuring your systems are secure, optimised, and running.
Our cloud hosting, virtualisation, and VPS solutions aren't off-the-shelf packages. We work with you to build configurations that match your specific requirements. No generic 'click-and-pay' options; we design solutions that fit your specific business needs.
We've been designing, developing, and maintaining bespoke software for 35 years. When we build your system, we own the responsibility for its entire lifetime; no 'ship and dump', no walking away when the project's finished. We still support customers running systems that we produced in the early 2000s. That's the difference: we're here for the long term, maintaining and evolving your software as your business grows and technology changes.
Reliable communication is essential for modern businesses. We provide enterprise-grade encrypted email, secure voice and data communications, and collaboration tools. Your team stays connected, and your sensitive information stays protected.
Work with GEN if you want an UK IT partner that combines legendary technical expertise with genuine support commitments. We're committed to innovation, sustainability, and making technology work for your business.
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